Would you buy another Dell?
This is quite long, but my process of trying to get help from Dell has been long too. I won't be buying a Dell again.
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Feel free to forward this all over the world.
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4/11/08 – I purchased an XPS One from the Dell outlet center. (Service Tag: XXXXXXX)
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4/17/08 – I received the computer at my home.
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5/17/08 – I began having problems with the computer shutting down without any warning.
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5/19/08 – The computer shut down one last time and then would not reboot. I contacted Dell Technical Support to have them diagnose and suggest a repair for my computer. Shortly after the call ensued, I told the technical support representative that during one attempted reboot, I received an error message that mentioned something about the computer’s memory. The representative asked me to run the Dell diagnostics to try to repair the system. We did this several time without success. I was then asked to run another diagnostic that would find errors on my hard drive. Because this test lasts at least an hour, I was asked to call back after the test, and report the results.
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After the test, I called back and reported that no errors were found. I was then asked to attempt to reinstall Windows Vista by booting from the installation DVD. This did not work either – even after several attempts.
At this point, the service representative decided that the hard drive of my computer needed to be replaced. I once again mentioned the memory error, but the representative was convinced that the hard drive was the problem. I was informed that a technician would contact me in a couple of days to arrange a repair call at my home where a new hard drive would be installed in my computer. (Service Call / Dispatch Reference #XXXXXXXXX)
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5/21/08 – The technician arrived at my home and installed the new hard drive. When he tried to boot the system, it would not boot. He contacted technical support and reported the problem. The Dell technical support representative told the technician that he had done all he could, and requested that I get on the phone – I complied.
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